Epicor ERP Manager

Elgin Fastener Group (EFG) is the leading provider of system-critical engineered fastening solutions serving blue chip wholesalers, distributors, and original equipment manufacturers. We are a multi-site enterprise with plant locations throughout the USA so as to provide not only the best service to our customers, but enormous growth opportunities to our employees as they progress along in their careers with us.


Work cross functionally to implement, maintain and upgrade ERP system and applications.

Specific Responsibilities:

  • Take accountability for supporting the project lifecycle: project management, application and infrastructure delivery and change enablement thus ensuring ERP (Epicor 9/10) Operational Excellence
  • Work closely with Director of Business Integration/VP of IT: Software development lifecycle: business objective clarification, requirements definition, design, configuration/development, data conversion, testing, deployment, change enablement, post go live support and integration
  • Serves as an implementation leader and while collaborating with the business functions to define new or enhanced processes and procedure that better meet business needs using enterprise technology.
  • Provide a provision of a customer care" service, acting as an escalation point for users
  • Develop working relationships with vendors to ensure on-going support, upgrade and maintenance of production applications and technology.
  • Development of BAQs/Dashboards
  • Basic Epicor Customization
  • Epicor 9/10 workflow and BPM application/development, DMT
  • EDI/Support
  • Partners closely with the Network, Business Integrations and Help desk to build infrastructure which aligns with operational processes that impact customer care
  • Drive innovation leveraging quick launch / learn techniques. Leverages the technology innovation center to test and teach new products
  • Knowledge of manufacturing; Including basic financials, MRP/Scheduling, BOMs/Routers, Costing, AP/AR, Sales/Quotes
  • Pro-actively identify opportunities to exploit IT systems to better meet business needs
  • Define and improve the functional processes that support the organizational functions through projects and enhancements to tools
  • Ensure operational excellence and build organizational capabilities through the use of project management, user input to design, and technology.


  • Minimum of 6 years relevant experience,1 full ERP implementation lifecycle (Epicor 9/10), Degree in business/technical area
  • Strong background in PM, implementing and deploying technology solutions with a proven track record
  • Familiar with user centric, process centric, design methods
  • Management of IT consulting initiatives
  • Excellent customer service experience
  • Strong interpersonal skills
  • Highly effective written and verbal communication
  • Strong skills in deal making and negotiations
  • Knowledge of current IT industry trends

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