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Account Manager / Customer Service

Account Manager / Customer Service Our client is a privately held print company that has grown at an astounding rate in the past ten years to reach over $25M dollars in annual sales, qualifying them for the top 10 in the USA. They are financially strong, investing in new technology and uniquely positioned to increase their market share through profitable growth. Their reputation for delivering exceptional customer experience, mentoring program to assure your success and a fun team environment has made our client a top choice for a select group of customer service representatives that want to take on more responsibilities, be challenged and grow! They are looking for energetic, self-motivated Account Manager to work directly with the sales team and their customers to ensure the highest quality customer experience. Key Responsibilities: Enters all Purchase Orders. Setup new items and inventory. Solicit pricing from Vendors on projects and evaluate pricing. Work in conjunction with salesperson to formulate sell price and send Proposal to Customer Reviews data for deficiencies or errors, correcting any incompatibilities and checking output. Researches and obtains further information for customer needs and system integration. Verifies and follows-up on jobs to ensure on time delivery and that the clients expectations are met or exceeded. Engages with clients efficiently and professionally when dealing with escalated issues Reviews all vendor invoices to make sure costs are accurate. Approves change orders and assist Sales people in collection of past due invoices. Experience and Qualifications: 3+ years of Account Management / Customer Service experience Great planner, very organized, sets and achieves goals Experience working in the print industry is essential Commitment to quality & excellence Collaborative and team focused Associates or 4-year College Degree preferred.
Salary Range: $80K
Minimum Qualification
Less than 5 years

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