Bell Captain

Job Description
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Bell Captain leads and trains the bell staff. The Bell Captain greets and assists guests, takes care of luggage, runs errands and delivers items in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. In some circumstances, the Bell Captain is assigned van driver duties or other responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead the bell staff. Conduct bellperson training, either one-to-one or by group, as needed.
Foster good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
Greet and open doors for guests in a friendly and courteous manner.
By hand or use of baggage carts, transfer luggage and packages to and from rooms, vehicles and/or loading areas.
Answer guest inquiries about hotel services and in-house events, etc. Provide guests information about local features such as shopping, dining, nightlife, and recreational destinations.
Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks.
Maintain and clean the designated lobby station and baggage room; standing ready to assist guests. Clean and maintain baggage carts.
Deliver messages and valet to guest rooms.
Keep lobby doors and windows clean, maintain front entrance plants watered when not busy with guests.
May clean, inspect and maintain hotel vehicles. May perform pick-ups and drop-offs at local areas.
Report all tips in compliance with company policy and IRS regualtions. Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: High school education or related experience. Two or more years of bellperson/bell captain, or related experience required. A driver's license and proven ability to safely drive may be required. Familiarity with hospitality industry practices preferred.
Skills and Abilities: Ability to understand and provide friendly guest service. Knowledge of hotel and the city. Ability to understand and provide friendly and proper guest service. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort:
Physical work is a primary part of job.
Work is normally performed in an interior hotel environment with cleaning supplies, equipment and machines.
The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50-100 lbs.
While performing job duties, the associate is required to speak, listen and write.
The job requires close vision with or without corrective lenses.
The Westin Chicago North Shore offers competitive health and welfare benefits, hotel discounts, 401k, and career opportunities
The Westin Chicago North Shore is proud to be an Equal Opportunity Employer and Drug-free Workplace. EOE/M/F/Vets/Disabled

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