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System Admin/Senior Helpdesk

Company Name:
Request Technology
System Admin/Senior Helpdesk Position Summary: The Senior Technical Lead, Systems Administrator, role is a blended role comprised of Systems, Server, Desktop and varying technical components. The role is responsible for installing, configuring, supporting, and maintaining The Companies systems, Servers and telephony equipment. The role is also responsible for the day-to-day technical and operational activities of The Companies Servers. The candidate will be responsible for troubleshooting, performance and data issues, monitoring, tuning, backup/recovery, archiving, optimizing, script development, and analysis of new technologies. In addition, the candidate will be a resource to the company with in depth knowledge of The Companies system and Servers. Time Allocation:- 40% of the time System Administrator role - 40% of the time Desktop Support role - 15% mentoring other Help Desk staff and other duties as a Sr. Technical Lead role - 5% of the time fulfilling other tasks assigned by the Manager Performance Expectation Allocation:- 60% Technical within Systems Administrator and Desktop roles - 20% Performance within Sr. Technical Lead role - 15% nontechnical performance - 5% of the time fulfilling other tasks assigned by the Manager Essential Duties and major Responsibilities: - Support and maintain email environment (Exchange). - Support and maintain email encryption system. - Support and maintain backup environment (NetVault) including sending backups off site weekly - Monitor system environments, related
jobs
and procedures for optimal performance - using tools such as SCCM, Lansweeper and Solar Winds - Server performance tuning and optimization - Work with server tools and utilities for administration. - Support and resolve problems promptly with good solutions. - Maintain appropriate file retention; - Capacity planning - properly sizes and organizes including archive logs; calculate optimum disk space, memory, etc. - Manage hardware configurations and considerations for Server environment. - Recommend security of systems; ensure that policies are adhered to when they are approved and implemented. - Assist developers with testing database queries and resolving database performance issues in applications - Works closely with application and database development team to assist in developing processes that integrate with the in house application solutions. - Develop and maintain creative solutions and write technical design based on the business requirements. - Promote high quality, scalability, and timely completion of projects. - Review and resolve incoming production
tickets
. - Work as part of a team to coordinate development and determine project scope and limitations. - Support and maintain Anti-Virus systems. Ensure all devices are protected at all times. - Assess hardware needs, recommend purchases, and execute approved purchases of hardware and/or software. - Work with other Help Desk personnel to develop and maintain desktop images used for deployment. - During off hours, be available in an on-call status for production related support, testing, or projects as needed. Help Desk - responsible for day to day resolution of end user issues.- Review and resolve incoming production tickets. - Maintain existing ticketing tool; create, modify, and/or remove fields, configurations, build queries, and administration - Perform timely software deployment - Monitor Queued faxes system - Support Remote workers/Maintain Citrix Environment - Administer building security and time card system (create, disable, and modify users, access (door and fob) - During off hours, be available in an on-call status for production related support, testing, or projects as needed. - Daily management of Journal Mailbox Sr. Technical Lead-responsible for mentoring Help Desk Staff, make technical decisions and participate in exploratory conversations.- Meets with IT personnel and management on specifics of projects, new technologies, and deadlines. - Provides technical support and guidance to management and peers for systems development. - Creates all relevant documentation relating to projects, along with create and/or maintain documentation around all aspects of the infrastructure environment. - Make technical recommendations and decisions, supported by management, on behalf of the Help Desk. - Employ and maintain technical best practices. - Identify and implement ways to simply daily support processes - Participate in new development discussions with business
community
as requested. - Provide input pertaining to employee's performance to IT Director for delivery. - Identify skill-set or tool gaps within the team; submit recommendation to IT Director. Technical:- Ability to support and maintain Active Directory. - Ability to support and maintain Exchange - Ability to support and maintain Sharepoint - Ability to support and maintain Microsoft SCCM 2012 - Ability to support and maintain VMWare - Proven track record of dealing with viruses and antivirus software - Ability to support and maintain Citrix - Ability to support and maintain images and deploying to desktops - Knowledge of database theory and designs. - General understanding of storage technologies, memory management and disk arrays. - Ability to support and maintain Windows 2012/2008/2003 environments. - Ability to support and maintain backup systems (NetVault) - Ability to work with a variety of mobile devices (iPad, Smart phones, Android, iPhone, etc.). - Ability to work with a telephony system - Ability to support and maintain Windows XP and Windows 7 environments Requirements:- MS Office 2003/2010, Active Directory 2003/2010, Exchange 2003, Windows XP, 7, Server 2003, 2008 and 2012, VMWare, Sharepoint 2010, Citrix Presentation Server 4.5, SCCM 2012 - Basic knowledge of Linux MYK62683JR

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