Sales & Customer Service Representative
Wheeling, IL Wheeling, IL Full-time Full-time $19 - $23 an hour $19 - $23 an hour Precision Zone Inc.
is a leading US industrial electronics company serving customers worldwide.
We are a progressive company with innovative ideas and services to assure a high level of customer service.
We provide sales and services for a wide variety of industrial controls and equipment used in manufacturing and other industrial applications.
Our services include selling new and surplus industrial automation, motion, electronic, hydraulic, and electrical control components and equipment.
Precision Zone Inc.
provides full component level repairs for all industrial electronic and electrical equipment.
We repair inverter, spindle and servo drives, power supplies, circuit boards, monitors, encoders, motors, motion control and many other devices used in CNC and industrial automation applications.
We are a small business with a great group of people across all departments that have a like minded goal to provide a solution for our customers.
Position Summary :
The Sales & Customer Service Representative is responsible for growing revenue and profits by executing sales tactics to customers over the phone and email while providing guidance and support to new and existing customers.
QUALIFICATIONS AND POSITION REQUIREMENTS Education:
High School diploma or equivalent education and experience.
Associate's Degree in business or equivalent education and experience preferred.
Experience:
1
years of account service and/or sales experience is preferred.
Time management skills and attention to details are required.
Technical knowledge in CNC electronics and familiarity with CNC equipment is preferred.
Must have advanced computer skills and have the ability to communicate effectively.
Industrial electronics knowledge is a plus.
Physical:
Stamina to work all assigned hours Must be able to work in an environment that involves sitting at a computer for long periods of time.
Must be able to hear in order to take/give instruction and information.
Use of hands 100% of the workday.
Language:
Speak, read, and write English specific to the nature of the work.
Additional Requirements:
Troubleshooting and problem solving skills Strong interpersonal skills are essential for our team environment Knowledge of Windows, Excel, and Word Ability to work in a team environment Key Responsibilities Educate current and prospective customers on Precision Zone's product and service offerings Provide technical guidance and advice based on customer's needs and available service offerings Gather Account Information to Increase Sales Opportunities Establish and/or extend current relationships with customers Provide Quotes and Responses to Inquiries Effectively and Efficiently Conduct phone calls to acquire new customers and drive sales Optimize call plans to maximize time on the phone and overall efficiency Work as a team with technical staff and other departments to ensure the best possible customer service Detailed Duties Enter quotations and orders into sales order processing systems Ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information Confirm all orders with account; perform follow-up and order clean-up as necessary Work with our internal Technical Support department to communicate evaluation and troubleshooting details to customers Work with our internal Logistics department to communicate all necessary details regarding customer shipments Gather equipment failure information and alarm information Identify and help customers order parts as deemed necessary through troubleshooting Research and documentation of technical problems and solutions using our knowledge base, ICARUS Update Customers on status of repair and sales orders Meet daily call requirements Represent Precision Zone; demonstrate exemplary execution of Precision Zone values with business partners and emerging businesses Pro-actively develop new business through outgoing calls Ensure high degree of customer satisfaction Interact with all departments to effectively meet goals Respond to account inquiries by phone, email or through other means Manage email accounts effectively Additional task and duties may be required Job Type:
Full-time Pay:
$19.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Do you have experience or knowledge with the CNC equipment? Education:
Associate (Preferred)
Experience:
Customer Service:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
is a leading US industrial electronics company serving customers worldwide.
We are a progressive company with innovative ideas and services to assure a high level of customer service.
We provide sales and services for a wide variety of industrial controls and equipment used in manufacturing and other industrial applications.
Our services include selling new and surplus industrial automation, motion, electronic, hydraulic, and electrical control components and equipment.
Precision Zone Inc.
provides full component level repairs for all industrial electronic and electrical equipment.
We repair inverter, spindle and servo drives, power supplies, circuit boards, monitors, encoders, motors, motion control and many other devices used in CNC and industrial automation applications.
We are a small business with a great group of people across all departments that have a like minded goal to provide a solution for our customers.
Position Summary :
The Sales & Customer Service Representative is responsible for growing revenue and profits by executing sales tactics to customers over the phone and email while providing guidance and support to new and existing customers.
QUALIFICATIONS AND POSITION REQUIREMENTS Education:
High School diploma or equivalent education and experience.
Associate's Degree in business or equivalent education and experience preferred.
Experience:
1
years of account service and/or sales experience is preferred.
Time management skills and attention to details are required.
Technical knowledge in CNC electronics and familiarity with CNC equipment is preferred.
Must have advanced computer skills and have the ability to communicate effectively.
Industrial electronics knowledge is a plus.
Physical:
Stamina to work all assigned hours Must be able to work in an environment that involves sitting at a computer for long periods of time.
Must be able to hear in order to take/give instruction and information.
Use of hands 100% of the workday.
Language:
Speak, read, and write English specific to the nature of the work.
Additional Requirements:
Troubleshooting and problem solving skills Strong interpersonal skills are essential for our team environment Knowledge of Windows, Excel, and Word Ability to work in a team environment Key Responsibilities Educate current and prospective customers on Precision Zone's product and service offerings Provide technical guidance and advice based on customer's needs and available service offerings Gather Account Information to Increase Sales Opportunities Establish and/or extend current relationships with customers Provide Quotes and Responses to Inquiries Effectively and Efficiently Conduct phone calls to acquire new customers and drive sales Optimize call plans to maximize time on the phone and overall efficiency Work as a team with technical staff and other departments to ensure the best possible customer service Detailed Duties Enter quotations and orders into sales order processing systems Ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information Confirm all orders with account; perform follow-up and order clean-up as necessary Work with our internal Technical Support department to communicate evaluation and troubleshooting details to customers Work with our internal Logistics department to communicate all necessary details regarding customer shipments Gather equipment failure information and alarm information Identify and help customers order parts as deemed necessary through troubleshooting Research and documentation of technical problems and solutions using our knowledge base, ICARUS Update Customers on status of repair and sales orders Meet daily call requirements Represent Precision Zone; demonstrate exemplary execution of Precision Zone values with business partners and emerging businesses Pro-actively develop new business through outgoing calls Ensure high degree of customer satisfaction Interact with all departments to effectively meet goals Respond to account inquiries by phone, email or through other means Manage email accounts effectively Additional task and duties may be required Job Type:
Full-time Pay:
$19.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Do you have experience or knowledge with the CNC equipment? Education:
Associate (Preferred)
Experience:
Customer Service:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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